Terms of Service

Last updated: February 26, 2026

This Terms of Service agreement («Agreement») is concluded between any capable individual or legal entity («User») and VADIM SOLUTIONS LTD (Company No. 16970675), operating the «Blook VPN» service («Provider»). The Provider acts in accordance with the laws of England and Wales.

Continued use of the service by the User constitutes unconditional acceptance of the offer. The Agreement is considered concluded from the moment of acceptance.

The Provider renders a VPN access service («Service») using the VLESS encryption protocol for the purpose of traffic protection, except in cases expressly prohibited by Section 1 of this Agreement.

Definitions

  • «Service» — the Provider’s hardware and software complex, including VPN servers, the Website (https://blook.so/), the Telegram bot («Blook VPN»), and any other means of ensuring the operation of the Service.
  • «Subscription» — the right to access the Service under the terms of the selected plan.
  • «Telegram bot» — a software tool in the Telegram messenger designed to interact with the User, provide information, and process Subscription purchases.
  • «Location» — a separate point of presence of the Provider’s VPN server.
  • «Key» — a unique access code for a Location required to use the VPN service.
  • «Universal VPN link» — a unique link for the User containing all Keys for using the VPN service.

  1. Rights and Obligations of the Parties

    1. User

      1. The User must use the Service in compliance with all applicable laws and regulations in their jurisdiction.

      2. The User must not use the Service for any unlawful activity, including the distribution of malicious or pirated software, network attacks, hacking of computer systems, and other actions that violate the rights of third parties.

      3. The User is prohibited from using additional accounts (twinks, bots) for purposes including but not limited to boosting referrals, referral balance, reselling, or trial Subscriptions.

      4. The User must not use torrent protocols or any other similar protocols when using the Service.

      5. The User has the right to receive paid services in accordance with the plans and conditions specified in the Telegram bot and on the Website https://blook.so/.

      6. The User has the right to learn the reason for a denial of service through the support service.

    2. Provider

      1. The Provider’s services are provided “AS IS” The Provider reserves the right to revise the terms of service, including plans and characteristics. New terms take effect upon publication unless otherwise specified.

      2. The Provider undertakes to provide access to the Service in accordance with the terms of this Agreement.

      3. The Provider is not responsible for failures in intermediary services that may reduce internet connection speed when using the Service.

      4. The Provider has the right to change plan terms and prices unilaterally, after notifying the User in advance.

      5. The Provider has the right to restrict the User’s access to the Service without a refund and without prior notice for any reason, including but not limited to a violation of this Agreement, or if the User’s actions may cause actual or potential harm to the Service.

      6. The Provider has the right to deny the User payouts under the referral program if access to the Service is restricted, or if there is a reasonable suspicion of a violation of this Agreement or of applicable anti-money laundering legislation, including but not limited to the Proceeds of Crime Act 2002 and the Money Laundering Regulations 2017.

  2. Liability of the Parties

    1. The Provider is not liable for any losses or damages incurred by the User in connection with the use of the Service.

    2. The Provider is not responsible for the content of internet traffic transmitted through the Service by Users.

    3. The User bears sole and full responsibility for any actions taken using the Service and agrees to indemnify the Provider for any losses resulting from such actions.

  3. Plans and Payment

    1. Current plans:

      • Lite: $1,99 / 1 month / 1 selected location
      • Full:
        • $2,99 / 1 month
        • $8,49 / 3 months
        • $15,99 / 6 months
        • $29,99 / 12 months

    2. Payment methods:

      • Stripe (Visa, Mastercard, Apple Pay, Google Pay);
      • Heleket Pay crypto gateway (USDT, TRX, TON, ETH, BTC);
      • Referral balance.

    3. Prices listed above apply to purchases made via the Website and Telegram bot. Prices may differ on other platforms.

    4. Refunds are subject to the terms of Section 5 of this Agreement.

    5. A payment receipt (electronic) is generated and sent to the email address provided by the User upon request.

  4. Service Quality

    1. The Provider strives to provide access to the Service 24 hours a day, 7 days a week; interruptions related to maintenance and circumstances on the part of intermediary services are possible.

    2. The Provider does not guarantee maximum speed at Locations due to different intermediary services and varying bandwidth, as well as the User’s software and/or hardware.

    3. The Provider does not guarantee the operation of additional features, such as the “White-list” feature for the User.

    4. If the Service is unavailable due to the Provider’s fault (e.g., maintenance) for more than 24 consecutive hours, the User may request compensation (in the form of additional subscription days) or a recalculation of the subscription cost proportional to the period of unavailability. To request compensation, please contact the support service within 7 days of the incident.

  5. Payments and Refunds

    1. The User has the right to a full refund within 3 (three) days of the payment, regardless of the reason; the refund will be processed in full within no more than 7 business days from the date the request is approved.

    2. After 3 (three) days have passed, the Service has the right to deny a refund without explanation.

    3. When making a payment to purchase a Subscription, the User’s bank account may be linked to the system for recurring payments.

    4. The User has the right to cancel the automatic Subscription renewal at any time by clicking the “Cancel auto-renewal” button in the subscription management menu.

    5. In the event of a charge under a recurring payment, the User has the right to a refund within 3 (three) days of the charge. To do so, please contact the support service.

  6. Logging Policy

    1. The Provider stores technical data (connection/disconnection events, Keys, Subscriptions, Universal VPN links, device metadata) for up to 12 months in accordance with the UK GDPR and the Data Protection Act 2018. Traffic content is not stored.

    2. Upon a lawful request from authorized government or law enforcement agencies, the Provider discloses information exclusively to the extent required under applicable law.

  7. Personal Data

    1. The processing of personal data is carried out by the Provider in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy Policy, and the Cookie Policy published on https://blook.so/.

    2. Acceptance of this offer includes the User’s consent to the processing of personal data as described in the Privacy Policy.

  8. Dispute Resolution

    1. In the event of disputes, the parties agree to resolve them through negotiations. If no agreement is reached, disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, and this Agreement shall be governed by and construed in accordance with the laws of England and Wales.

  9. Force Majeure

    1. The parties shall not be liable for failure to fulfil their obligations under this Agreement in the event of force majeure circumstances, such as natural disasters, wars, acts of terrorism, decisions of government authorities, blockages, or other circumstances beyond the parties’ control.

  10. Final Provisions

    1. This Agreement governs the terms of use of paid plans in the Service.

    2. This Agreement enters into force immediately upon the User’s commencement of use of the Service.

    3. A new version of this Agreement is published in the Service immediately after amendments are made.

    4. This Agreement is governed by the laws of England and Wales and constitutes the primary document regulating the terms of use of the Service.

    5. The Provider reserves the right to update the terms and sections of this Agreement at its sole discretion for various reasons, including compliance with legal requirements or to reflect changes. By continuing to use the Service after being notified of a new version, you are deemed to have agreed to and accepted such changes. If you do not agree with the Agreement or any changes to it, your remedy is to cease using the Service entirely.

  11. Contact Information

    1. For legal matters, copyright infringement, or inquiries from regulatory authorities, please contact: E-mail: abuse@blook.so

    2. For technical support, payment, refunds, and other inquiries, please use the contacts on the page https://blook.so/contacts.

  12. Provider Details

    VADIM SOLUTIONS LTD
    Company No. 16970675
    Registered Office: Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA, United Kingdom